Top 5 Live Support Software for Your Website
You can integrate the live support system into your pages in order to instantly interact with the users visiting your website and to quickly respond to their questions about your products and services.
In this guide, we will include our evaluations of the 5 best live support software that we have the opportunity to review for you, and we will determine which is the best live support system to communicate with your customers actively.
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Why Choose Live Support Programs?
With technology quickly becoming a part of our lives, the development of instant messaging systems such as Whatsapp and SMS enables us to communicate quickly with our close friends and family. Similar to instant messaging systems, live support systems that you will integrate into your website can enable your team to instantly connect with your potential customers who visit your page and answer their questions.
According to some surveys and research studies conducted on consumers, approximately 80% of consumers want to be informed in detail if there is any point in their minds about the products and services offered. The live support programs that you will integrate with your page can instantly contact your sales team with potential customers who visit your page and guide them to choose the right product. Having a successful sales team will increase your sales rates depending on their customer persuasion abilities.
Top 5 Live Support Systems
In the research we have done while preparing this guide, we have shared with you the best 5 live support systems that you can choose for your project. Rather than making a specific order, we wanted to touch on its features to help you choose the right service for your needs.
Jivochat
Jivochat is a live support system that has come to the fore with some of the features it offers. If we need to evaluate it especially in terms of price / performance, we think that we should definitely give it a place in the top 5. It has many of the basic features needed in a support system in general.
Jivochat Features
- A stylish, modern and user friendly live chat window/design.
- Compatible with all devices. Your visitors can visit your website via mobile, pc or tablet. It doesn’t matter, it works fully compatible with all systems.
- You can communicate with many customers simultaneously and answer their questions.
- You can create shortcuts and canned answers, and you can tirelessly answer some of the questions you frequently encounter with canned answers.
- Get to know your visitors. Jivochat predicts users’ location and shows you from which city they contacted you.
- Instant translation system allows you to message in over 90 languages simultaneously.
- Pretty fast. The live support window is presented to users visiting your site very quickly. You will never lose your connection with your visitors who visit between pages.
- Perform personnel tracking. Instantly follow the performance of your team that you have authorized on your live support system.
- Track your visitors instantly. Track which page they visit on your site and what they are doing at that moment.
Jivochat is an ideal choice for beginners. Moreover, if all you need is to chat with your customers through the live support system, it offers you up to 5 representatives free of charge.
Revechat
Another live support software that attracts our attention with its features is Revechat. It is ideal to connect with users who visit your site professionally and to conduct a detailed study with them through the live support system. Of course, some of the professional and advanced features that come with Revechat will increase the cost of this service a little more.
Revechat Features
- A modern, stylish and user-friendly interface and support window.
It can be integrated with social media and Skype. - Possibility of voice and video conversation over the live support system.
- Screen sharing opportunity with the visitor.
- Queue your visitors during peak times and get them to follow this order.
- Department separation.
- Email a copy of the live chat record to the user.
Revechat, you can choose this software if you think that the basic features will be insufficient for you and if you are managing a project where you may need video & audio conversations with your customers. Although it will increase your cost more than alternative live support systems, it offers the opportunity to help your customers at every stage about your products, thanks to technologies such as the screen sharing feature it offers.
Livechat
With a history of almost 20 years, Livechat can meet much more of your needs with its features. The system, which includes many features that corporate businesses that work professionally will need, does not appeal to small businesses and enterprises in terms of price / performance.
Livechat Features
- An advanced, enterprise security system. This includes masking credit card information on the live support system.
- Tracking the sales of your products and services.
- Integration with social media and e-mail.
- Live support software development with many paid plugins.
- Department separation.
- Email chat logs.
Livechat is an advanced system that can meet almost all your needs for developing your projects and increasing your product/service sales rates.
Ondetek
Ondestek is a live support software developed at the METU R&D center using completely domestic technologies. The service, which managed to achieve success in a short time with its features, offers a package suitable for every large and small business in terms of price / performance. You can increase your needs with the choices you make in line with your needs.
Ondeck Features
- Possibility to customize to create a simple, modern and stylish support window.
- Mobile compatible. Your visitors can access the support window from any platform.
- Do not store chat logs. View past conversations with the same user.
- Define tasks with Intelligent Assistant so that many tasks are completed automatically.
- A premium SSL Certificate provides bank-grade encryption between you and the chat software.
Ondestek is a simple and practical live support system that will meet your basic needs. If you think you can’t allocate enough budget for live support software, it can be an ideal choice. However, if you are planning to create a high-level support system, unfortunately it may not be enough to meet your needs.
Intercom
Intercom, one of the most advanced live support software systems in the world, is designed to meet your advanced needs. While not ideal for small businesses and startups, it has everything large businesses need to engage seamlessly with their customers.
Intercom Features
- Creating a stylish, modern and customizable support window.
- Lighten your work with the customizable bot system.
- A flawless user experience on mobile, tablet and PC.
- Integration with dozens of platforms, especially Slack and social media.
- You can create user and business profiles, and let your support staff know your customers.
Intercom is a live support software that you can customize and develop within the scope of your projects. The improvements you will make and the add-ons offered for an additional fee allow you to create interactive tours about your products and services for your users. Including video tours. In short, Intercom can offer you much more than a live support system.
